2023/24 Season Subscription FAQ

HOW DO I SELECT MY SEATS?

Premium and Preview packages: Specific seats cannot be selected at the time of subscription purchase. The box office will assign the best available seats within your reserved section at the time of purchase and will do our best to reserve those same seats for every show. If you have any seating preferences, please provide that information in the notes section during your purchase, or email us at boxoffice@theumbrellaarts.org. If you need to change your seats at any time, or need ADA and ADA Companion seating, please contact the box office. 

Flex Pass packages: The box office will assign Flex Pass Subscribers the best available seats. To redeem your Flex Pass please email boxoffice@theumbrellaarts.org with your requested show, performance date, and number of tickets you’d like to use. In order to ensure best availability, please send your requests as early as possible and at least two weeks prior to your preferred date. Availability is not guaranteed. Flex Passes must be used within the season for which they are purchased and cannot be carried over to a future season. If you need ADA and ADA Companion seating, please contact the box office. 

WHAT SEATING SECTIONS ARE AVAILABLE?

While every seat in The Umbrella Main Stage Theater 144 has excellent sight lines, seating areas are divided into 4 sections: Premium, Center, Side, and ADA/Companion. For a map of the theater, click here.  The Black Box Theater only offers General Admission seating.

HOW DO I GET MY TICKETS?

Subscription tickets must be picked up at the Box Office Will-Call, which opens 2 hours before performances. [View Calendar with Performance Times]

HOW DO I REACH THE BOX OFFICE?

Phone and Main Customer Service Hours are 12pm - 5pm Monday through Friday at boxoffice@theumbrellaarts.org or 978-371-0820 then select #1 for Ticketing; the Box Office lobby is also open 2 hours prior to performances (Eastern Time). [View Calendar with Performance Times]

WHEN WILL YOU ANNOUNCE THE SPRING SHOW?

The May/June production is a beloved and heartwarming Broadway musical. We will be excited to share the title with you in October 2023.

ARE YOUR PRODUCTIONS APPROPRIATE FOR EVERY AGE?

Each production is unique. Age recommendations and content advisories will be available on our website prior to each opening.

WHAT ARE YOUR EXCHANGE AND REFUND POLICIES

For Subscriber policies, see our Subscriber Benefits section. For general ticketing refund and exchange policies, see our Terms & Conditions