Class Policies

For information specific to online ceramics classes visit our Online Ceramics Class Policies page!

PAYMENT:  A program spot is reserved only when payment is received. Tuition must be paid in full at the time of registration. Each tuition includes a $25 non-refundable registration and processing fee, certain exceptions apply. The preferred method of payment is online using Family ID with a credit card or Paypal account. If it is necessary to register with The Umbrella office by phone or in person, accepted payment options are all major credit cards, a check payable to The Umbrella, and cash.

REFUND POLICY: There is a nonrefundable $25 registration and processing fee for every completed registration. Tuition, less the $25 registration and processing fee, and less any prorated cost of classes PAST, will be refunded provided notification by the day of the second meeting of any particular class. Materials fees after the start of a class are non-refundable.  No refunds will be issued after the second meeting of any class. In the case of a vacation week program: Tuition, less a $50 registration and processing fee, will be refunded up to the program registration deadline. No refunds will be issued thereafter. No refunds are given for student absences or for unused portions of prepaid tuition. Refunds may take 2-3 weeks or more to process fully. 

TUITION ASSISTANCE: A limited amount of tuition assistance is offered by The Umbrella Education Department to cover no more than 50% of tuition costs depending on individual circumstances for individuals and families in need. Application and approval are required. Awards are made first come, first serve on a rolling deadline. Application processing may take a week or more for processing from the time of submission, please plan accordingly. Contact the Education Department at or call 978.371.0820 ext. 202 for more information.


The Umbrella programs (classes, workshops, events, meetings...etc.) are occasionally photographed and/or videotaped. Enrollment in a program authorizes The Umbrella to have, use, publish, and reproduce photographs or video of you and your children and/or any artwork for any promotional and public relations purposes. You MUST contact The Umbrella office to submit a written request if you do not want you or your children to be photographed, to prevent photography from being published, or for posted photography to be taken down.

For The Umbrella @ Home classes and and workshops google classroom meetings or zoom meetings may be recorded and shown at a later date to those enrolled in the class. Still images may from video sessions may be used for marketing purposes. 

BEHAVIOUR:  The Director of Education reserves the right to dismiss a student from the program when, in his sole judgment, the student's documented or observed behavior interferes with the rights and/or compromises the safety and well-being of others, and impedes the smooth functioning of the group or the activity. For most other instances of problematic behavior, an individualized behavior modification plan will be implemented with periodic evaluation.

ACCESSIBILITY: All areas of our building and grounds at 40 Stow Street are fully accessible. Accessible bathrooms and marked handicapped parking are located on site.

CANCELLATION POLICY: All Umbrella classes follow the Concord Public Schools and Town of Concord weather related closings, delays, early releases. No regular classes will be held on Concord Public School snow days, vacation weeks, and holidays. Students and parents should check local news, radio, and school websites for the most up to date information. As soon as an official announcement of a weather cancellation, delay or early release has been made, a banner will be posted on the homepage of The Umbrella website In the event of cancellations, make-up classes will be scheduled, if possible.

In the event of a public school delay, morning classes at The Umbrella will be cancelled, classes scheduled to start after 12noon will run on time. In the event of an early release, all morning classes (starting before 12noon) will run as scheduled but afternoon and evening classes will be cancelled.

In the event of snow during a weekend or during a holiday vacation week, class will be cancelled if more than 3 inches of snow is expected to accumulate in Concord at least one hour before or one hour after the start and end time of a class or program. The Education department staff and individual instructors reserve the right to determine class cancellations based on their sole judgement of risk to student and personal safety. 

The Umbrella @ Home classes with run as scheduled observing emergency and holidays.  However since weather related travel conditions don't necessarily apply to online classes it will be up to each instructor to cancel for weather related cancellations.  

The Umbrella reserves the right to change programs, schedules, instructors, and to cancel classes due to insufficient enrollment.

Ceramics Special Policies:

ADULT CERAMICS PICK-UP POLICY: Adult students NOT continuing into a subsequent semester of ceramics at The Umbrella must clear all items off their classroom shelf by the end of their last class. Any remaining items will be boxed up and stored for one month from that date. Bisque-ware and finished pieces ready for or already in the kiln will be placed in the communal pick-up area.  Items not picked up from the communal pick-up area will be discarded or donated half way through the next term.

YOUTH CERAMICS PICK-UP POLICY: It is the parent’s responsibility to ensure that a student’s finished fired work is picked up from The Umbrella. Ceramics are generally ready for pick-up 1 week after a class ends. Ceramics for pick up will be located on a labeled shelf accessible in a public area near the ceramics classroom during regular business hours.  Notifications, if applicable, are sent by email to the parent’s email used for registration.  The Umbrella will hold all ceramics work for 2 weeks from the date it is removed from the kiln.  All ceramics after this period are subject to disposal. The Umbrella is not responsible for the condition or disappearance of any student work for any reason.  Accidents, breakage, and unintended theft are common. Special arrangements to retain work or hold it beyond the deadline for each semester must be made in writing before the deadline and will not be valid or accommodated without documented and dated confirmation by Umbrella staff, providing that accurate identification of the work in question can be made.

Independent Ceramics students should check the monthly and weekly schedule provided by the Ceramics Department for all available studio times. The following list of dates are scheduled holidays in which the education department is closed but the studios may or may not be used for other activities or events.  MLK Jr Day; February Vacation Week; April Vacation Week; Memorial Day; July 4th; Labor Day; Columbus Day; Veterans Day; December School Recess (Christmas); New Year's Day