Class Policies


PAYMENT:  A program spot is reserved only when payment is received. Tuition must be paid in full at the time of registration. Each tuition includes a $25 non-refundable registration and processing fee. The preferred method of payment is online using Family ID with a credit card online or Paypal account. If it is necessary to register with The Umbrella office by phone or in person, accepted payment options are all major credit cards, a check payable to The Umbrella, and cash.

REFUND POLICY: Tuition, less the $25 registration and processing fee, and less any prorated cost of classes PAST, will be refunded provided notification by the day of the second meeting of any particular class. No refunds will be issued thereafter. In the case of a vacation week program: Tuition, less a $25 registration and processing fee, will be refunded up to the program registration deadline. No refunds will be issued thereafter. No refunds are given for student absences or for unused portions of prepaid tuition.

TUITION ASSISTANCE: A limited amount of tuition assistance is offered through the Babette Newburger Art Education Fund to cover up to 50% of tuition costs for families in need. Application and approval are necessary. Awards are made on a first come, first served on a rolling deadline.  Please contact the Education Director at 978.371.0820 for more information.

MEDIA CONSENT: The Umbrella programs are occasionally photographed and/or videotaped. Enrollment in a program authorizes The Umbrella to have, use, publish, and reproduce photographs or video of you or your children and/or artwork for promotional and public relations purposes. You must contact The Umbrella office or submit a written request if you do not want you or your children to be photographed, to prevent photography from being published, or for posted photography to be taken down.

BEHAVIOUR:  The Director of Education reserves the right to dismiss a student from the program when, in his sole judgment, the student's behavior interferes with the rights and/or compromises the safety of others, and impedes the smooth functioning of the group or the activity.

ACCESSIBILITY: All areas of our building at 40 Stow Street and 57 Old Road to Nine Acre Corner are wheelchair accessible. Wheelchair accessible bathrooms and handicapped parking are located on site.

USE OF OUTSIDE CERAMIC MATERIALS: Completed applications with a $20 fee per 25 lbs. of clay. This cost will cover all kiln, glaze, testing, and firing expenses.

CANCELLATION POLICY: All Umbrella classes follow the Concord Public Schools and Town of Concord closings, delays, and holidays. No classes will be held on Concord Public School snow days and holidays. Students and parents should check local news, radio, and school websites for the most up to date information. A banner will be posted on the homepage of The Umbrella website in the event of a cancellation or delay. Instructors are responsible but not required to inform their students through email and/or phone of a cancellation. In the event of cancellations make-up classes will be scheduled, if possible. In the event of a public school delay, morning classes at The Umbrella will be cancelled, classes scheduled to start after 12noon will run on time. In the event of snow during a weekend or during a holiday vacation week, class will be cancelled if more than 3 inches of snow is expected to accumulate in Concord at least one hour before or one hour after the start and end time of a class or program. The Education department staff and individual instructors reserve the right to determine class cancellations based on their sole judgement of risk to student and personal safety.   The Umbrella reserves the right to change programs, schedules, instructors, and to cancel classes due to insufficient enrollment.